BALANCED SCORECARD SEBAGAI METODE MENINGKATKAN KELANGSUNGAN USAHA SUPERMARKET PADA MASA PANDEMI COVID-19
Abstract
The purpose of this research is to find out that a performance measurement system with a balanced scorecard can be a tool for maintaining the continuity of Papaya Fresh Gallery's business so that it can survive during the pandemic. This research uses the method of analysis of validity test, reliability test, descriptive qualitative, and also descriptive quantitative. Primary data is obtained through questionnaires distributed to customers and employees, while secondary data is obtained from financial reports, that are appropriate to the topic as well as from journals. The results obtained from this study show that with COVID-19 which caused a global crisis, performance measurement with the balanced scorecard is useful for decision-making in making performance designs so that companies can know the compcompanyition to be able to make decisions and make strategies to survive and compete. with other foreign supermarkets as well as with other competitors so that the company can continue its business.
Keywords: Balanced Scorecard, Business Continuity, Performance measurement
Full Text:
PDFReferences
Brahmanto, Erlangga, Hary Hermawan, dan Faizal Hamzah. 2017. “Strategi Pengembangan Kampung Batu Malakasari Sebagai Daya.” Jurnal Media Wisata 15 (2): 588–600.
Kaplan, Robert S. 1998. “Innovation action research: creating new management theory and practice.” Journal of management accounting research 10: 89.
Kaplan, Robert S, dan David P Norton. 1996. “Using the balanced scorecard as a strategic management system.” Harvard business review Boston.
———. 2001. “Transforming the balanced scorecard from performance measurement to strategic management: Part 1.” Accounting horizons 15 (1): 87–104.
Lestyarindi, Ajeng, dan M Hidayat. 2018. “Analisis SWOT dan BSC pada CV. Dua Putra.” In . https://www.semanticscholar.org/paper/Analisis-SWOT-dan-BSC-pada-CV.-Dua-Putra-Lestyarindi-Hidayat/24c8773905855efa0b02ed5b2522b89e572ed8ac.
Misero, Leya Angelia. 2015. “Analisis penilaian kinerja dengan menggunakan konsep balanced scorecard (studi kasus pada pt. bank rakyat indonesia tbk. cabang ahmad yani).”
Nurjaman, Sidik. 2013. “Pengukuran Kinerja dengan Metode Balanced Scorecard.” Trikonomika 12 (2): 113. https://doi.org/10.23969/trikonomika.v12i2.473.
Putri, Ekalia Yanasari, Fajar Hayyin, dan Saefullah Saefullah. 2020. “Penerapan metode Balanced scorecard dalam industri pariwisata pasca Pandemi Covid-19: Literature Review.” Operations Excellence: Journal of Applied Industrial Engineering 12 (2): 240. https://doi.org/10.22441/oe.2020.v12.i2.009.
Rangkuti, Freddy. 2011. “SWOT Balanced Scorecard; Teknik Menyusun Strategi Korporat yang Efektif Plus Cara Mengelola Kinerja dan Resiko.”
Ramli, Rully R. 2021. Kompas. Agustus 01. Accessed July 25, 2021. https://money.kompas.com/read/2021/08/01/070100526/giant-resmi-pamit-dari-indonesia?page=all.
———. 2017. Customer care excellence: meningkatkan kinerja perusahaan melalui pelayanan prima plus analisis kasus jasa raharja. Gramedia Pustaka Utama.
Rindayani, I Gst Ayu, Nym Ari Surya Darmawan, dan I Gst Ayu Purnamawati. 2015. “Analisis Kinerja Perusahaan Berbasis Balanced Scorecard (Studi Kasus pada PT. Bali Pawiwahan).” S1 Ak universitas Pendidikan Ganesha 3 (1).
Rochmalia, E. S., & Novita. (2020). Performance Framework Balanced Scorecard pada Online Language-Learning untuk Menjadi Unicorn di Indonesia. Trilogi Accounting and Bussiness research, Vol. 01, No.2, Hal 128-150.
Sidartawan, Robertus. 2011. “Analisa Pengaruh Karakteristik Kekuatan Persaingan Porter terhadap Kinerja Sekolah dengan Pendekatan Balanced Scorecard.” Jurnal Rotor Vol. 4 No 1.
Sugiono, Sugiono. 2016. “Metode penelitian kuantitatif, kualitatif, dan r & d.” Bandung: Alfabeta.
Suwarno, Suwarno, dan Teguh Pramono. 2020. “Analisis Swot Balanced Scorecard (Bsc) Dalam Kebijakan Pengembangan Umkm Batik Di Kabupaten Kediri.” E-Jurnal Ekonomi dan Bisnis Universitas Udayana 7: 653. https://doi.org/10.24843/eeb.2020.v09.i07.p04.
Tammu, Rahma Gusmawati, dan Astriwati Biringkanae. 2021. “PENGUKURAN KINERJA KOMPREHENSIF PADA RSUD TANA TORAJA.” Prosiding Penelitian Pendidikan dan Pengabdian 2021 1 (1): 986–91.
Timorria, I. F. (2021, September 24). Bisnis.Com. Retrieved September 30, 2021, from https://ekonomi.bisnis.com/read/20210924/9/1446558/matahari-akan-tutup-13-gerai-pada-tahun-ini
Zuniawan, Julyanto, Suryono, Ikatrinasari. 2020. “IMPLEMENTASI METODE BALANCED SCORECARD UNTUK MENGUKUR KINERJA DI PERUSAHAAN ENGINEERING (Study Case PT. MSE).” Journal Industrial Servicess 5 (2): 251–56. https://doi.org/10.36055/jiss.v5i2.8008.
DOI: https://doi.org/10.31326/tabr.v4i1.1349
Refbacks
- There are currently no refbacks.
View My Stats